This Privacy Policy explains how hijau33 collects, uses, stores, and protects the personal data of users who access our platform. We are committed to handling your information with transparency, care, and full respect for your rights as a data subject.
hijau33 collects only the personal data that is strictly necessary for account operation, identity verification, and regulatory compliance. We do not collect data beyond what our stated purposes require.
All data transmitted between your device and the hijau33 platform is protected by 256-bit SSL/TLS encryption. Sensitive financial and identity data is stored on isolated, encrypted infrastructure separate from general platform systems.
hijau33 does not sell, rent, or commercially trade your personal data to any third party. Data is shared with third-party processors only where strictly necessary for service delivery, and only under binding data processing agreements.
You have the right to access, correct, restrict, and request deletion of your personal data at any time. hijau33 processes all data subject rights requests within 30 days of receipt.
Personal data is retained only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Account data is deleted or anonymised within 90 days of confirmed account closure.
Marketing communications from hijau33 are opt-in and require your explicit consent. You may withdraw marketing consent and opt out of all promotional emails and notifications at any time via your account settings or by contacting support.
hijau33 (hereinafter referred to as "we", "us", "our", or "the Platform") operates the online gaming and sports betting service accessible at hijau33.cam. This Privacy Policy (hereinafter referred to as "the Policy") describes how hijau33 collects, uses, stores, discloses, and otherwise processes personal data relating to individuals who use or interact with the Platform (hereinafter referred to as "you", "your", "the User", or "the Data Subject").
This Policy applies to all personal data processed in connection with the Platform, including data collected through the hijau33 website, customer support channels, account registration process, payment transactions, and any other interactions between you and hijau33.
By registering an account on hijau33, accessing the Platform, or otherwise providing personal data to us, you acknowledge that you have read and understood this Policy and consent to the data processing activities described herein to the extent that such processing is based on your consent. Where processing is based on a legal obligation, contractual necessity, or legitimate interest, your consent is not required but we still inform you of such processing through this Policy.
Malaysian Data Protection: hijau33 is committed to processing personal data in a manner consistent with applicable data protection principles. We take our data stewardship obligations seriously and treat the protection of your personal information as a fundamental operational requirement, not a compliance afterthought.
For the purposes of this Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, identification number, email address, financial data, device identifiers, and location data. |
| "Data Controller" | hijau33, which determines the purposes and means by which personal data is processed. |
| "Data Processor" | A third party that processes personal data on behalf of hijau33 pursuant to a binding data processing agreement, acting only on our documented instructions. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, disclosure, or deletion. |
| "Consent" | A freely given, specific, informed, and unambiguous indication by the Data Subject that they agree to the processing of their personal data for a stated purpose. |
| "Data Breach" | A security incident resulting in the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. |
| "KYC" | Know Your Customer — the identity and document verification process undertaken by hijau33 in compliance with anti-money-laundering and responsible gambling obligations. |
hijau33 collects the following categories of personal data in the course of providing the Platform and its associated services:
hijau33 collects personal data through the following means:
The majority of personal data we hold is provided directly by you during the account registration process, KYC verification submissions, payment transactions, customer support interactions, and any promotional participation activities such as bonus claims or tournament entries.
When you access and use the hijau33 Platform, certain technical data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes IP addresses, session data, device information, and on-platform behaviour patterns. Please refer to Section 8 (Cookies and Tracking Technologies) for full details.
In certain circumstances, we may receive personal data about you from third-party sources, including identity verification service providers engaged to assist with KYC procedures, payment processors who confirm transaction outcomes, and fraud prevention partners who provide risk signals. All such third-party providers are contractually obligated to handle your data lawfully and to share it with us only on a documented, purpose-limited basis.
hijau33 processes your personal data for the following specific and documented purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Identity data, contact data, login credentials |
| Age and identity verification (KYC) | Identity data, KYC documents, liveness check data |
| Payment processing (deposits and withdrawals) | Financial data, identity data, transaction records |
| Anti-money-laundering (AML) compliance | Financial data, transaction records, source of funds declarations |
| Fraud detection and prevention | Technical data, transaction data, behavioural patterns |
| Responsible gambling monitoring | Wagering history, session data, account activity |
| Customer support and dispute resolution | Communications data, account data, transaction records |
| Platform personalisation and UX improvement | Usage data, game access history, device data |
| Marketing communications (with consent only) | Contact data, promotional preference settings |
| Security monitoring and incident response | Technical data, login records, security event logs |
hijau33 processes your personal data on one or more of the following legal bases, depending on the purpose of processing:
Processing that is necessary to perform our contractual obligations to you under the hijau33 Terms and Conditions — including account management, payment processing, wagering settlement, and customer support — is conducted on the basis of contractual necessity. Without this processing, we cannot provide the services you have requested.
Certain processing activities are required by applicable law, including KYC identity verification, anti-money-laundering transaction monitoring, age verification, and the maintenance of records for regulatory audit purposes. hijau33 must carry out this processing irrespective of your consent.
hijau33 processes some personal data on the basis of our legitimate interests as a business, including fraud prevention, platform security, responsible gambling monitoring, and product improvement analytics — provided that such interests are not overridden by your fundamental rights and freedoms. We conduct and document legitimate interests assessments before relying on this basis.
Where processing is based on your consent — primarily marketing communications and optional personalisation features — you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal. Consent withdrawal can be effected through your account settings or by contacting [email protected].
hijau33 does not sell personal data to third parties. We may share personal data with third parties only in the following limited and documented circumstances:
We engage third-party service providers who process personal data on our behalf as Data Processors, including: identity verification platforms for KYC processing; payment gateway providers for deposit and withdrawal execution; live chat software providers for customer support delivery; and cloud infrastructure providers for data hosting. All Data Processors are bound by written data processing agreements that restrict their use of your data to the specified purpose only.
hijau33 may disclose personal data to regulatory bodies, law enforcement agencies, or other competent authorities where required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosures where we are legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of hijau33 assets, personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected Users in advance of any such transfer and ensure that the receiving entity is bound by data protection obligations no less protective than those set out in this Policy.
What We Never Do: hijau33 does not sell, rent, or commercially license your personal data to marketing agencies, data brokers, advertising networks, or any other third party for their own commercial purposes. Your data is used solely to provide and improve the services you have signed up for.
Cookies are small text files placed on your device by a website you visit. hijau33 uses cookies and similar technologies (including web beacons and local storage objects) to enable essential platform functionality, maintain your session state, and collect analytics data about how users interact with the Platform.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login state, security tokens, and platform functionality. Without these, the Platform cannot function. | No — essential |
| Functional | Remembering your preferences such as language settings, last-played game, and display preferences. | Yes — optional |
| Analytics | Aggregated usage data to understand which features are used and how players navigate the Platform, used to improve UX. | Yes — optional |
| Security | Fraud detection signals, bot identification, and anomalous behaviour detection to protect your account and the Platform. | No — essential |
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block non-essential cookies, delete existing cookies, or receive notifications when cookies are set. Please note that disabling essential cookies will impair your ability to use the Platform.
hijau33 retains personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable legal, regulatory, and compliance obligations. The following retention periods apply as a general guide:
Upon expiry of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be attributed to an identified or identifiable individual.
hijau33 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Your Role in Security: While hijau33 maintains robust security infrastructure, you also play an important part. Please use a strong, unique password for your account, enable two-factor authentication, and never share your login credentials with anyone. Contact us immediately at [email protected] if you suspect your account has been compromised.
Subject to applicable law and any overriding legal obligations hijau33 is required to fulfil, you have the following rights in respect of your personal data:
You have the right to request confirmation of whether hijau33 processes your personal data and, if so, to receive a copy of that data and information about how it is processed.
You have the right to request correction of any inaccurate personal data we hold about you. You may update certain account information directly through your account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal obligations to retain certain data for regulatory compliance.
You may request that we restrict processing of your personal data in certain circumstances, for example while the accuracy of data you have contested is being verified.
Where processing is based on consent or contract and carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
You have the right to object to processing based on legitimate interests or carried out for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
To exercise any of the above rights, please submit your request in writing to [email protected]. We will respond to all data subject rights requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period.
The hijau33 Platform is strictly intended for individuals aged 21 years and above. hijau33 does not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and we apply active screening to identify and prevent underage registrations.
If hijau33 becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification having been conducted, we will take immediate steps to delete that data and close the associated account. Any deposits made to the account by or on behalf of a minor will be returned to the source payment method after identity verification.
If you are a parent or guardian and believe your child has registered an account on hijau33, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
The personal data we collect may be processed and stored on infrastructure located in jurisdictions outside of Malaysia. Where such international transfers occur, hijau33 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable data protection law. These safeguards include contractual clauses in data processing agreements with all processors operating across jurisdictions.
Payment processors handling Malaysian payment methods (including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and Malaysian bank partners) operate under agreements that reflect the data protection standards applicable to Malaysian financial services regulation.
hijau33 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. The date of the most recent revision is displayed in the "Last Updated" notice at the top of this page.
Where amendments are material — meaning they significantly affect your rights or the way we process your data — hijau33 will notify registered account holders via email to the address on file and/or by displaying a prominent notice on the Platform. Where changes are based on new consent requirements, we will seek your fresh consent before commencing the new processing activity.
Your continued use of the Platform following the effective date of any updated Policy constitutes your acknowledgement of the revised terms. If you do not agree with any material change, you should contact us to request account closure in accordance with the account management procedures described in our Terms and Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by hijau33, please contact us through the following channels. All contact details are provided as plain text — please copy and paste email addresses manually into your email client:
Please clearly state "Privacy Policy Query" or "Data Subject Rights Request" in the subject line of your email to ensure your request is routed correctly to our compliance team. For responsible gambling related requests, please state "Responsible Gambling" in your subject line to expedite handling.
For further information about your rights as a player and the responsible gambling tools available to you on hijau33, please visit our Responsible Gambling page.
Your personal data is protected, your privacy is respected, and your experience is backed by 24/7 English-language support. Join Malaysian players across Kuala Lumpur, Penang, and beyond who trust hijau33 for secure online gaming.
hijau33 is intended for players aged 21 and above only. Please gamble responsibly. Gambling involves financial risk.